Help and contact
Glyco Reset Customer Service: 5 Steps to Reach the Right Desk
Glyco Reset orders, tracking, changes and refunds go to the order desk: +1 (302) 200-3480 or [email protected]. Have your order ID ready. The website inbox, [email protected], answers page and privacy questions on weekdays from 9:00am to 5:00pm ET and cannot see orders. Returns go to a separate New York address.
Written by the Glyco Reset editorial teamMedically reviewed by Dr. Edward La Cava, MD, FACE, MD, PhysicianReviewed · Updated · 9 min read
Start here
Who runs Glyco Reset customer service?
Two different teams answer two different kinds of question. That is where most mix-ups start. People type "Glyco Reset customer service" or "customer service number" and land on the wrong inbox.
The order desk handles anything about an order you have placed. That means tracking, changes, refunds and the 60-day money-back window. The website team handles this site: page errors, typos, privacy and press questions. The website team has no access to orders.
We are Glycoresetdaily, a U.S. stocking partner for Glyco Reset. We are not the maker. The front of the bottle names Ovicia. The five steps below route your question to the right place the first time.
Key facts
Key facts: which contact does what?
- Order desk phone: +1 (302) 200-3480. Use it for orders, tracking, changes and refunds.
- Order desk email: [email protected].
- Website email: [email protected], Monday to Friday, 9:00am to 5:00pm ET. It covers pages, typos, privacy and press, and cannot see orders.
- Office: 205 Hudson Street, Floor 7, New York, NY 10013, USA. It handles business mail.
- Returns address: 9 West 57th Street, Floor 31, New York, NY 10019, USA.
- Always have your order ID ready. It is in the order email.
- Medical questions go to your doctor or pharmacist, not to either inbox.
Step 1
Step 1: Which question do you have?
Sort your question before you pick up the phone. It saves a long wait. Use this short sort.
- About an order, a parcel, a payment, a change or a refund: the order desk.
- About a mistake on a page, a broken link, privacy or a press request: the website email.
- About a bottle you must send back: the order desk first, then the returns address once it tells you to.
- About a symptom, a medicine or your blood sugar: your doctor. If it is urgent, call 911.
If you are not sure, start with the order desk. It can tell you if your question belongs elsewhere.
Step 2
Step 2: What should you have in hand before you call?
Find the order email first. It holds your order ID and, once the parcel ships, your tracking details. Search your spam folder if you cannot see it.
Then write down three things: your full name, the email you ordered with and the date you ordered. If you are asking about a bottle, add the lot code from its base. If you are asking for a refund, note that the 60 days count from the purchase date.
Keep a pen nearby. Note the date, the time and the name of the person you speak with. If the call is about a return, ask for a return reference.
Step 3
Step 3: How do you track a Glyco Reset order, or cancel one?
Open the order email and use the tracking link or number. If the email has no tracking yet, the parcel may not have left the warehouse. Tracking often pauses over a weekend or between sorting centers, so give it a day or two before you worry.
If nothing moves, call +1 (302) 200-3480 with your order ID. The desk can trace the parcel, discuss a resend or explain your options. Glyco Reset ships from the U.S. unless the order page says otherwise, and no delivery day is promised.
For a cancel order request or an address change, call as fast as you can. Whether the desk can change a parcel that has already shipped is not published. The carrier may allow a redirect from the tracking page. Do not wait: the 60-day window runs from purchase, and a late call leaves less time.
Glyco ResetBefore you order, it helps to know who to call afterward. The order desk handles tracking, changes and refunds for orders placed on the official page. We earn money when you buy through our order links.
See today's price and guaranteeStep 4
Step 4: Who do you call for a refund or a damaged bottle?
The order desk, again. For a refund, call within 60 days of purchase with your order ID, then post the bottles with tracking to the returns address. Our return policy guide has the full steps.
For a bottle that arrives cracked or leaking, take photos of the box and the bottle before you throw anything away. Then call. A damaged delivery is a separate problem from changing your mind, and the desk can handle it on its own terms.
If a bottle has no Supplement Facts panel at all, or the seal is broken, do not use it. Keep everything and call.
Step 5
Step 5: What if the desk cannot fix it?
Ask what the reason is, and ask for the date they hold as your purchase date. Compare it with your order email. Many delays come from a parcel with no note, a wrong address, or a claim made after day 60.
If you still cannot settle it, you can dispute the charge with your card issuer. Bring your notes, the order email and the tracking record. Also check which seller is named on your card statement. If it is not the official order page, our desk may have no record of you.
For safety problems, you can also report to the FDA. The FDA lets people report supplement problems online or by phone at 1-888-INFO-FDA (FDA 101: Dietary Supplements). Keep the bottle.
At a glance
Which contact handles which job?
| Contact | Use it for | Cannot do |
|---|---|---|
| Order desk: +1 (302) 200-3480 | Orders, tracking, changes, refunds, claims | Give medical advice |
| [email protected] | Order and refund questions in writing | Replace a call when you need steps now |
| [email protected] (weekdays, 9:00am to 5:00pm ET) | Page errors, typos, privacy, press | Look up an order |
| Returns: 9 West 57th Street, Floor 31, New York, NY 10019 | Receiving bottles you were told to send | Phone hours: not published |
| Office: 205 Hudson Street, Floor 7, New York, NY 10013 | Business mail | Receive returned bottles |
Trust
Is there a real person to call before you buy?
Yes. A U.S. phone line is published, and it is the same number on the order terms, the refund steps and the footer of every page here. That is one sign of a seller who expects to be called.
It is not proof of quality. The label photos we hold show only the name Ovicia on the front and no street address. The law asks for the company name and place of business on the label (FDA: Q&A on Dietary Supplements), so check the back of your bottle for it.
Other email addresses or phone numbers that you may see on random pages are not published by us. If a number or address is not in the list above, we cannot confirm it. Check before you share order details.
FAQ
Frequently asked questions
What is the Glyco Reset customer service number?
The order desk number is +1 (302) 200-3480. It handles tracking, changes, refunds and claims. Have your order ID ready from the order email. The website inbox, [email protected], cannot see orders.
What email do I use for Glyco Reset customer service?
For orders and refunds, write to [email protected]. For page errors, privacy or press, use [email protected] on weekdays from 9:00am to 5:00pm ET. Do not send order details to the website inbox.
How do I cancel a Glyco Reset order?
Call the order desk on +1 (302) 200-3480 as soon as you can, with your order ID. What can be changed once a parcel has shipped is not published. The 60-day window runs from purchase, so do not wait.
How do I track my Glyco Reset order?
Use the tracking link or number in your order email, and check your spam folder if you cannot find it. If there is no tracking, call the order desk with the name and email you ordered with and ask for the ship date.
Where do I send a Glyco Reset return?
Only after the order desk tells you to. The returns address is 9 West 57th Street, Floor 31, New York, NY 10019, USA. Include a note with your full name, email and order ID, and use tracking.
Can customer service answer medical questions about Glyco Reset?
No. Ask your doctor or pharmacist, especially if you take insulin, a sulfonylurea, a water pill or heart medicine. Glyco Reset is a dietary supplement. It is not FDA approved, and it does not treat any disease.
Bottom line
Our view
Our view is simple. Help is easy to find when you know which door to knock on. The order desk is for orders. The website team is for pages. Your doctor is for health. Most delays come from using the wrong one.
A phone line, a written address and a stated refund time are good signs. They do not prove that the drops work, and nobody has published a trial of the product. If you order, save the order email, call early rather than late, and check the back label on arrival. We earn money from order links, so weigh our view with that in mind.
Last updated . This page is general information and does not replace advice from a doctor who knows your history. It is not FDA approved, and no supplement is. We earn money when you buy through our order links.
Keep reading
Glyco ResetIf you decide to try the drops, keep the order email. It holds the order ID the desk will ask for first. We earn money when you buy through our order links.
See today's price and guaranteePlain-language pages built from the bottle label, the order page and linked public health sources such as NIH, FDA and CDC.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for Glyco Reset, not by the manufacturer. We earn money when you buy through our order links.
